Refund Policy

Overview

This refund policy explains when refunds may be available for paid BestWNC services.

Advertising & Promotional Services

For banner ads, featured placements, and similar promotional services:

• Before campaign starts: Full refund available if cancelled at least 48 hours before the scheduled start date.
• During active campaign: Prorated refund available for the unused portion of your campaign, minus a 10% administrative fee.
• After campaign ends: No refunds available for completed campaigns.

Premium Business Listings

For premium listing subscriptions:

• Monthly plans: Cancel anytime. No refunds for the current billing period, but you won't be charged for future months.
• Annual plans: Prorated refund available within the first 30 days. After 30 days, you may cancel but no refund will be issued.

Verified Badge Services

Verified badge fees are non-refundable once the verification process has started, since those fees cover review and verification work.

How to Request a Refund

To request a refund, please contact us at billing@bestwnc.com with:

• Your business name and account email
• The service you purchased
• Date of purchase
• Reason for the refund request

We will review your request and respond within 3 to 5 business days. Approved refunds are issued to the original payment method and may take 5 to 10 business days to appear.

Exceptions

We reserve the right to deny refund requests in cases of:

• Violation of our Terms of Service
• Fraudulent activity
• Abuse of our refund policy
• Listings removed due to policy violations

Changes to This Policy

We may update this refund policy from time to time. Any changes will appear on this page with a new revision date.

Contact Us

If you have questions about this Refund Policy, please contact us at billing@bestwnc.com.