Refund Policy

Overview

At BestWNC, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for refunds on our paid services.

Advertising & Promotional Services

For banner ads, featured placements, and other promotional services:

• Before campaign starts: Full refund available if cancelled at least 48 hours before the scheduled start date.
• During active campaign: Prorated refund available for the unused portion of your campaign, minus a 10% administrative fee.
• After campaign ends: No refunds available for completed campaigns.

Premium Business Listings

For premium listing subscriptions:

• Monthly plans: Cancel anytime. No refunds for the current billing period, but you won't be charged for future months.
• Annual plans: Prorated refund available within the first 30 days. After 30 days, you may cancel but no refund will be issued.

Verified Badge Services

Verified badge fees are non-refundable once the verification process has begun, as they cover the cost of verification and review.

How to Request a Refund

To request a refund, please contact us at billing@bestwnc.com with:

• Your business name and account email
• The service you purchased
• Date of purchase
• Reason for the refund request

We will review your request and respond within 3-5 business days. Approved refunds will be processed to your original payment method within 5-10 business days.

Exceptions

We reserve the right to deny refund requests in cases of:

• Violation of our Terms of Service
• Fraudulent activity
• Abuse of our refund policy
• Listings removed due to policy violations

Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Refund Policy, please contact us at billing@bestwnc.com.